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20+
Years in Business
OVIS has been serving the
woodworking industry in the Mid-Atlantic states in 1989.
In 2002 OVIS began its' E-Commerce site and has been
growing rapidly ever since.
Expert
Knowledge
Our technical support staff has
years of experience: building cabinets and furniture and
recommending the proper hardware and machinery for the
most demanding applications. We've helped customers as
small as a one man cabinet shop, up to the largest
manufacturers like Bassett, Stanley, and American
Woodmark. This wealth of knowledge is now available to
homeowners and hobbyists too, just email
Support@OVISonline.com or call 1-800-326-6847.
Friendly
Customer Service
We constantly get comments about
how friendly and helpful or staff is, whether on the
phone or by email. Whether it's product information,
advice, a return, we try to make it as easy and
convenient as possible.
Quick Shipping
Most in-stock items ship within 1
business day. Yes, that's from our warehouse, we rarely
drop ship! During our slower times of the year orders
often ship the same day. During our peak season and
around holidays it can take 2 days. If an item is out of
stock we will ship it within 1 day of it being received
from the manufacturer. We regularly update the stock
level on the website so you know what we have. Lead
times on out of stock items vary by manufacturer from
5-10 business days.
Top Notch
Packaging
We take great care to get the
product to you in perfect condition. This includes
double boxing fragile items with cushioning to absorb
impacts. Ask our competitors if they double box! It
doesn't matter how cheap the shipping is, if the item
arrives broken!
60 Day Return
Policy
Yes, 60 days! we have best
return policy in our
industry. The item must be unused and in the original
packaging. Why is our policy so liberal? We realize many
of our customers have never ordered products like we
offer, so mistakes will be made. Also, we understand
that projects often take longer to complete than
estimated, and our products are generally the last
things installed. Take this into account when you're
shopping the web. Something a little bit cheaper, may
end up costing a whole lot more!
No Restocking
Fees
That's right, NO restocking fee.
Just follow our return policy.
As above The item must be unused and in the original
packaging.
No Sales Tax
Except WV
We are located only in the State
of West Virginia and obligated to collect sales tax from
customers located in West Virginia. If you live outside
of West Virginia, you may voluntarily remit sales tax to
your state of residence. |
