OVIS will process your  warranty claim for a Hettich drawer slide or hinge  purchased from OVIS. Please email us with the details of your claim, including: the part number, description of the part, a picture of the defective part (quicker) or mail the part to us.  Your order/invoice number from your purchase from OVIS is helpful but not necessary.  If your did not buy your Hettich product from OVIS, please follow the procedures below.

    The furniture product you have purchased includes high quality concealed hinges and/or drawer slides made or distributed by HETTICH AMERICA L.P. (“Hettich”).  Hettich warrants to the original consumer/purchaser all concealed hinges and/or drawer slides made or distributed by it contained in this product (but not the product itself) against defects in material and workmanship for as long as the original consumer/purchaser owns the product.  This warranty does not cover concealed hinges and/or drawer slides which have been incorrectly installed, exposed to loads in excess of specifications, abused or used for purposes other than that for which they are intended.

     Hettich will send the original consumer-purchaser a new Hettich concealed hinge and/or drawer slide to replace any respective piece of hardware subject to this warranty.  Hettich specifically does not warrant removal of the defective hinge and/or drawer slide nor installation of new hinge and/or drawer slide.

     To obtain a replacement, you should, within 30 days of discovery of the defect, remove the defective concealed hinge and /or slide and mail the defective product(s) postage prepaid to:

     Please enclose a letter explaining the defect and a copy of the proof of purchase of the furniture with the defective concealed hinge and/or drawer slide.  Allow approximately four weeks for delivery of the replacement.

     THIS LIMITED WARRANTY IS GIVEN IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HERBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES OF HETTICH WITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY PARTS.  UNDER THIS WARRANTY, REPLACEMENT OF PARTS IS THE SOLE AND EXCLUSIVE REMEDY.  IN NO EVENT SHALL HETTICH BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM USE, INSTALLATION, PERFORMANCE OR FAILURE OF ITS PRODUCT.

 Note, however, that because some states do not allow the exclusion or limitation of consequential damages, the above exclusion may not apply to you.