Returns Policy

You can return items to OVIS within 30 days of their shipping date, provided they are in their original packaging. To make a return, you'll first need to obtain a Return Merchandise Authorization (RMA) number from us. No returns can be accepted, nor refunds issued without a valid RMA number. Please be ready to provide your Web order or invoice number when requesting your RMA, as it's essential for processing your return.

Once we issue an RMA, please ensure the item reaches OVIS within 15 days. Upon receiving and inspecting your return—if all parts, instruction sheets, or templates are included, and everything is in its original condition—we will process your refund. Refunds will be issued to your initial payment method, excluding original shipping, handling, or freight charges. Allow 1-2 weeks for the processing of your refund. Note that special order items, items needing repackaging, missing parts, or late returns may incur a 25% restocking fee due to the extra handling required.

For arranging returns, contact us at or call our Customer Service at 304-273-3355.

Return Address:

OVIS Returns Dept.

230 Jack D. Burlingame Dr.

Millwood, WV 25262

Privacy Policy

Your Information is Safe with Us

At OVIS, we deeply respect your privacy. Rest assured, we do not sell, trade, or distribute your personal information. The only time we share your name, address, phone number, and email address with anyone outside our company is with our trusted partners, and that's solely for the purpose of fulfilling your order, including those that are drop-shipped.

How We Use Your Information

Understanding Our Interactions

Whenever you visit our website or make a purchase, we collect specific types of information automatically. This includes the pages you look at, the times you view them, the products you buy, and potentially your location based on your IP address. This collection is purely for statistical purposes to help us enhance your shopping experience on our website by understanding how our users interact with our content. Importantly, this data collection excludes any personal information.

Ensuring Your Security

Safeguarding Your Personal Details

Security is paramount to us. That's why we've implemented a secure processing server on our site, particularly when it involves sensitive operations like collecting your personal details. Whether it's your bank information or credit card details, you can trust that we employ high-level security measures to protect your information from unauthorized access.


Our Commitment to Your Trust and Privacy

Balancing Online and Offline Security

To reassure yourself that you are connected to our secure server, look for the small lock icon and double-click it. This action will reveal the security certificate issued to our server. However, if you have any concerns about entering your credit card information online, we understand completely. We are more than happy to take your order over the phone. Simply call us at 304-273-3355, and we'll assist you with your purchase.

Secure Transactions Guaranteed

Protecting Your Information with Advanced Encryption

At OVIS, your trust and privacy are of paramount importance to us. Whether you're shopping online or offline, we want to ensure that you feel confident in our services and the safeguards we have in place. To achieve this, OVIS upholds the highest standards of data security.

Verifying Your Connection to Our Secure Server

A Simple Check for Peace of Mind

Our commitment to security is reflected in how we handle the electronic transfer of information. We utilize a secure transactions server equipped with SHA 256-bit encryption—the most robust encryption available—to protect your data. This means that when you make a purchase, your credit card number remains invisible to us, unless you choose to provide it over the phone.

Typographical Errors

Ensuring You Receive the Correct Product

At OVIS, we strive for accuracy in all we do, but we acknowledge mistakes can happen. Should there be any error with your order, we commit to correcting it promptly. This includes sending a UPS call tag for the product's return or dispatching the correct item using the same delivery method as your original purchase. Whenever possible, we aim to make corrections on the same day.

However, we cannot honor typos in specifications or pricing due to the vast number of products and manufacturers we handle. Specifications might change without notice. If a product’s specs have changed and it no longer meets your needs, you're welcome to return it following our returns policy above.

We appreciate your understanding and are here to support you every step of the way.