Our Goal is Your Satisfaction

OVIS takes pride in its' exceptional customer service. If you have a problem, we're here to help. If you don't find answer's to your questions in the links below, please feel free to use the email links below or call 800-326-6847. Our business hours are 9 am to 5 pm Eastern Time, Monday through Friday.

Email Customer Service      Email Technical Support

Return Policy

Technical Support

Track My Order
Security Shipping  About OVIS
Typographical Errors Privacy Policy  Manufacturer Warranties
Mailing Address:

230 Jack Burlingame Dr.
Millwood, WV 25262 
Map to OVIS Product Returns Address:

OVIS Returns Dept.
230 Jack Burlingame Dr.
Millwood, WV 25262 
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Information about OVIS's shipping policies, transit time, methods of shipment and damage claims.
About OVIS
OVIS has been serving the woodworking industry in the Mid-Atlantic states since 1989.
Map to OVIS
A map to find the OVIS location.
Return Policy
Details about the OVIS return policy.
Typographical Errors
Unfortunately we cannot honor typographical errors in specifications or pricing. With thousands of products from many manufacturers it is possible to miss changes in product specifications. Therefore all specifications are subject to change without notice. If specifications have changed and you are not able to use the product you are more than welcome to return it.
At this time we do not publish a catalog. The cost to print and mail catalogs would force us to raise our prices, so we decided not to print a catalog so we could offer our customers the best value.
Privacy Policy
This one is simple. All customer information is kept private! OVIS does not sell, trade or distribute customer information! We only provide your Name, Address, Phone Number, and Email Address to our trading partners in order to fulfill your order.
Manufacturers Warranties
OVIS honors our manufacturers warranties and guarantees.  In most cases we will handle any warranty claim you may have.
As an online and offline merchant, OVIS is concerned about your confidence in our company, website and your privacy. OVIS maintains the strictest level of data security. All electronic transfer of credit card information is done using a secure transactions server with 128 bit encryption, the highest level available. Once you begin the checkout process, you can verify that you are connected to our secure server double click the small key (Netscape) or lock (IE) and you should see the security certificate issued to our secure server by Equifax. If you only see 40 bit encryption, you may need to upgrade you browser's security level, however, for national security reasons, 128 bit encryption is only available in the United States and Canada. If for some reasons you do not feel safe entering your credit card information online we welcome you order by phone, just call 800-326-6847.
Hettich America Warranty
Hettich America, LP ("Hettich") warrants to the original consumer purchaser its hinges, drawer slides, and accessory hardware manufactured by Hettich against defects in materials and workmanship, as determined by Hettich