Freight Cost & Estimates
How Long Will It Take?
Damaged Shipments
Lost Shipments
International Shipments |
OVIS will ship your order as soon as possible. Some orders may take longer due to backorders or special orders. We will ship your order complete, unless specified otherwise in the "Special Instructions" area on the Check Out form.
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Freight Cost and Estimates
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Since we are a wholesale supplier, and many of our product aren't very expensive but can be very heavy or bulky, we base our freight charges on the weight and dimensions of your order as calculated by a carrier like FedEx, UPS or USPS, or in case of very heavy shipments a common carrier truck line. The weight of the products in our store are very close, but can vary based on design changes, or packaging consolidation by our shipping department to save you freight costs. Your freight charges will be based on the ACTUAL total package weight and dimensions. Our server interfaces with the carriers servers to give you a estimate of the freight charge. If you like, we will package your order, weigh and measure it, and give you a firm quote for freight before we ship your order. Please specify this option in the "Special Instructions" area on the Check Out form.
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How Long Will it Take?
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USPS First Class Mail> 1-5 days
USPS Priority Mail> 2-3 days
USPS Parcel Post> Available for AK & HI can take up to 15 days
UPS Ground> 1-5 days, see map below for details
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Damaged Shipments
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If you discover your product is damaged, the most important thing is don't alter the packaging any further, and save all the packaging, as the carrier may need to inspect the packaging in their claims process. The next step is to contact OVIS so we can file the claim.
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Lost Shipments
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If you do not receive your shipment in a reasonable time, it may have been lost in shipment. This is very rare with current tracking technology. You can track your order here. If the shipment is shown as not delivered or in transit for a few days longer than the time above suggest, it may very well have been lost.
If you feel your shipment is lost we can initialize a trace of the shipment. If the carrier cannot provide proof of delivery they will issue a claim number and pay for the merchandise. OVIS will file your loss claim, the best way is to contact OVIS
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International Shipments
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International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
- 1. Shop for your items on our website and add them to your cart.
- 2. Setup your Bongo International account by clicking the below image.
- 3. After signup, Bongo will provide you with your very own US address.
- 4. Back at our site, proceed to checkout.
- 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- 7. Choose your domestic shipping method, and Place Order.
- 8. Once completed, finish your verification process with Bongo.
- 9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
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